At vcity66, we treat your personal data with the same level of care we apply to your gaming experience. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold over your own data.
Six core privacy commitments that underpin how vcity66 handles your personal information
All personal data stored on vcity66 servers is encrypted at rest using industry-standard AES-256 encryption. Your account credentials are hashed and salted — even our own staff cannot read your password.
vcity66 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data serves one purpose: enabling us to provide you with a secure, personalised gaming experience.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a data request to our support team and we will respond within the timeframe set out in this Policy.
We collect only the data that is genuinely necessary to operate our platform, comply with our international licensing obligations, and prevent fraud. We do not collect data speculatively or in excess of operational need.
Our data processing practices are aligned with internationally recognised data protection principles, including lawfulness, fairness, transparency, purpose limitation, accuracy, and storage limitation.
Marketing communications from vcity66 are strictly opt-in. You may withdraw your consent to receive promotional emails, SMS alerts, or platform notifications at any time through your account settings or by contacting support.
vcity66 (hereinafter referred to as "vcity66", "we", "us", or "our") is committed to protecting the privacy and personal data of all users (hereinafter referred to as "you", "User", or "Player") of the website located at https://vcity66.cam and all associated services (collectively, the "Platform").
This Privacy Policy ("Policy") sets out in clear, formal terms: (a) the categories of personal data we collect from you; (b) the purposes for which that data is processed; (c) the legal basis on which processing takes place; (d) who we may share your data with; (e) how long we retain your data; and (f) the rights you hold in relation to your personal data.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Policy.
For Malaysian Players: While Malaysia's Personal Data Protection Act 2010 (PDPA) primarily regulates data processors operating within Malaysia, vcity66 adopts data handling standards consistent with internationally recognised privacy principles. We encourage all Malaysian players to review this Policy in full.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that directly or indirectly identifies a natural person, including name, contact details, financial information, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, alteration, or deletion. |
| "Data Controller" | vcity66, which determines the purposes and means of processing your personal data. |
| "Data Processor" | Any third party engaged by vcity66 to process personal data on our behalf and under our instructions. |
| "Cookies" | Small data files placed on your device by the Platform to enable functionality, analytics, and personalised experiences. |
| "KYC" | Know Your Customer — the identity and document verification process required to comply with our anti-money laundering obligations. |
| "Third Parties" | Entities other than you and vcity66, including payment processors, fraud prevention services, and analytics providers. |
vcity66 collects only the personal data that is necessary and proportionate for the purposes described in this Policy. The categories of data we collect are as follows:
3.1.1 When you register an account, we collect: your full legal name; date of birth; nationality; residential address (including city, state, and postcode — for example, an address in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, or Johor Bahru); email address; and mobile telephone number.
3.2.1 To comply with our international licensing obligations and anti-money laundering requirements, we collect copies of identity documents, which may include: your Malaysian National Identity Card (MyKad) or passport; proof of residential address such as a utility bill or bank statement; and where required, a photograph (selfie) for liveness verification purposes.
3.3.1 We collect and retain records of all financial transactions conducted through your account, including: deposit amounts and timestamps; withdrawal requests; payment method details (masked card numbers, e-wallet identifiers, or bank account references for methods such as Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX); and cryptocurrency wallet addresses where applicable.
3.3.2 We do not store full credit or debit card numbers. Payment card data is tokenised and processed exclusively by PCI-DSS certified payment service providers.
3.4.1 We collect data relating to your activity on the Platform, including: games played; bets placed; wagering history; session duration; bonus usage; and responsible gambling tool activations (such as deposit limit settings or self-exclusion requests).
3.5.1 We automatically collect certain technical information when you access the Platform, including: IP address; device type and operating system; browser type and version; screen resolution; referring URL; and session timestamps.
3.6.1 We retain records of all communications between you and vcity66, including live chat transcripts, email correspondence, and support ticket history. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.
We collect personal data through the following means:
vcity66 processes your personal data for the following specific and legitimate purposes:
| Purpose | Description |
|---|---|
| Account management | Creating, maintaining, and administering your vcity66 account, including processing login authentication and account security alerts. |
| Payment processing | Facilitating deposits and withdrawals via Malaysian payment methods (Maybank2u, FPX, Touch 'n Go eWallet, DuitNow, etc.) and cryptocurrency channels. |
| KYC & AML compliance | Verifying your identity to meet international anti-money laundering and counter-financing of terrorism obligations under our gaming licence. |
| Fraud prevention | Detecting, investigating, and preventing fraudulent activity, multi-accounting, and other forms of Platform abuse. |
| Responsible gambling | Monitoring gaming patterns to identify potential problem gambling behaviours and facilitating responsible gambling tools where appropriate. |
| Customer support | Responding to your enquiries, resolving disputes, and improving our support quality through communication record review. |
| Platform improvement | Analysing aggregated usage data to improve the performance, features, and user experience of the Platform. |
| Marketing (with consent) | Sending you promotional offers, bonus notifications, and Platform updates where you have opted in to receive such communications. |
| Legal compliance | Fulfilling obligations under applicable laws, responding to lawful requests from competent authorities, and enforcing our Terms & Conditions. |
6.1 vcity66 processes your personal data only where we have a valid legal basis to do so. Our lawful bases are as follows:
7.1.1 vcity66 does not sell or rent your personal data to any third party. We may share your data on a strictly need-to-know basis with the following categories of recipients:
All third-party service providers engaged by vcity66 are contractually required to process personal data only for the purposes specified, to maintain appropriate security standards, and to refrain from using your data for their own independent purposes.
8.1 Given the international nature of vcity66's operations, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place, including contractual protections equivalent to internationally recognised data protection standards.
8.2 By registering an account and using the Platform, you acknowledge and consent to the transfer of your personal data to international servers and processing locations as described in this Policy.
9.1 vcity66 retains your personal data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by applicable law or our licensing obligations.
9.2 As a general principle, the following retention periods apply:
9.3 Upon expiry of the relevant retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.
The vcity66 Platform uses the following categories of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Strictly necessary for Platform operation, including session management, authentication, and security features. Cannot be disabled. | Session / persistent |
| Analytical | Collects anonymised data about how users interact with the Platform to help us improve performance and user experience. | Up to 2 years |
| Preference | Remembers your settings and preferences, such as language and display options, to personalise your experience. | Up to 1 year |
| Marketing | Used only where you have opted in to marketing communications. Helps us measure the effectiveness of promotional campaigns. | Up to 1 year |
10.2.1 You may control and manage cookies through your web browser settings. Please be aware that disabling certain essential cookies may affect the functionality of the Platform and your ability to access certain features, including account login and game loading.
Subject to applicable law, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact our Data Privacy team at the address provided in Section 15.
You may request a copy of all personal data we hold about you, together with information about how it is being processed.
You may request correction of any personal data that is inaccurate, incomplete, or outdated.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we limit how we use your personal data in certain circumstances, such as while a dispute is being resolved.
You may request a machine-readable copy of the personal data you provided to us, to facilitate transfer to another service provider.
You may object to processing based on legitimate interests or for direct marketing purposes at any time. We will stop such processing unless we have compelling grounds to continue.
We will respond to all verified data rights requests within 30 days of receipt. Requests may be extended by a further 30 days in complex cases, with notification to you. Identity verification will be required before any data is disclosed or deleted.
12.1 vcity66 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
12.2 While vcity66 takes all reasonable and practicable steps to secure your personal data, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the security of your own account credentials.
13.1 The vcity66 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
13.2 If you believe that a minor has created an account on vcity66, please contact us immediately at the address provided in Section 15 so that appropriate action can be taken.
Age verification is mandatory. All accounts are subject to KYC verification, which includes confirmation that the account holder is aged 21 or above. Accounts found to belong to under-age individuals will be permanently closed and all funds returned to the originating payment source.
14.1 vcity66 reserves the right to update or revise this Privacy Policy at any time. Where changes are material or affect the way we process your personal data in a significant manner, we will notify you via your registered email address or through a prominent notice on the Platform at least 14 days before the changes take effect.
14.2 Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgement and acceptance of the updated terms. The current version of this Policy will always be available at https://vcity66.cam/privacy-policy, along with the date of the most recent update.
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which vcity66 processes your personal data, please contact our Data Privacy team using the details below. We are committed to addressing all privacy-related queries promptly and transparently.
For data rights requests (access, correction, deletion, portability), please include your registered email address and a brief description of your request. We may require identity verification before processing your request.
Understanding how your data is handled is part of playing responsibly. We're committed to transparency, security, and giving you full control over your personal information — always.
For players aged 21 and above only. Play responsibly. Gambling involves financial risk.